Legal Content Customer Success Manager

Role Overview

The Legal Content Customer Success Manager supports customers across the Corporate Legal suite of products, including a focused portfolio of enterprise and strategic customers. The ideal candidate is comfortable engaging with executives at our largest customers—setting direction for the team, modeling best-in-class customer and product success practices, and rolling up their sleeves to drive outcomes for our customers.

What You Will Do

Deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins. Focus on adoption, value realization, and expansion in partnership with Sales and Professional Services.

Why It Might Be a Fit

The ideal candidate is passionate about delivering outcomes in a high-performing team, energized and elevated others, and has a proven track record driving retention, adoption, and expansion with enterprise or strategic accounts.

Requirements

• 3+ years of experience working or managing Customer Success portfolios/teams (SaaS preferred)
• Experience with Business, Law, Computer Science, Consulting, Engineering, or a related discipline is a plus
• Demonstrated passion through delivering outcomes in a high-performing team
• Energized and elevated others; lead with empathy, clarity, and accountability
• Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts
• Hands-on experience with Gong, and Salesforce (or similar CS/CRM platforms)
• Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred
• Functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to legal research, drafting, and analysis
• Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins
• Strong business acumen and communication skills; can manage a customer journey, conflict resolution, and problem-solving

Benefits

• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact
• Making a Real-World Impact

Tagged as: Clari, Salesforce