Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager is responsible for driving adoption, retention, and expansion across valuable tax, accounting, and compliance customers. This role serves as the primary strategic advisor and trusted partner to C-suite executives and senior stakeholders at tier-1 corporations.

What You Will Do

The Senior CSM will orchestrate complex, multi-stakeholder engagements across finance, tax, accounting, treasury, and IT departments while driving measurable business outcomes that ensure long-term customer success and revenue growth.

Why It Might Be a Fit

This role requires deep understanding of tax operations, regulatory compliance, e-invoicing mandates, indirect tax (VAT/GST), corporate tax, and financial reporting requirements.

Requirements

• 10+ years in Customer Success, Account Management, Client Services, or Tax/Accounting Advisory roles, Client Partner roles
• Excellent interpersonal skills to navigate internal and external stakeholder relationships
• Proven track record of managing complex, multi-stakeholder relationships across finance and IT organizations

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing