Role Overview
Join Thomson Reuters as a Senior Manager, Sales Operations, and contribute to shaping the industries that drive societal progress. The role involves leading a team, ensuring efficient processes, and analyzing renewal data to optimize performance.
What You Will Do
Lead a team, analyze renewal data, implement improvement strategies, and coordinate across departments to optimize renewal performance. Validate billing, delinquency, renewals, and invoice information. Support Customer Success managers in administrative areas.
Why It Might Be a Fit
The ideal candidate has advanced experience working with Customer Success teams, proven experience in direct people management, and experience managing operational projects and cross-functional initiatives.
Requirements
- Advanced English – Mandatory.
- Bachelor’s degree in Technology, Engineering, Business Administration or related fields.
- Experience in Customer Success Operations, Revenue Operations or Business Operations.
- Proven experience working with Customer Success teams or providing operational support to these areas.
- Experience in direct people management.
- Experience managing operational projects and cross-functional initiatives.
- Solid experience with Customer Success platforms (Gainsight, Totango, Sensedata, ClientSuccess or similar).
- Advanced experience with CRM platforms, especially Salesforce.
- Advanced experience with BI tools (Power BI, Tableau, Looker).
- Experience implementing automations and operational optimizations.
Benefits
- Hybrid Work Model
- Flexibility and Balance between Work and Personal Life
- Professional Development and Growth
- Competitive Benefits of the Sector
- Culture
- Social Impact
- Making a Real Impact in the World
To apply for this job please visit thomsonreuters.wd5.myworkdayjobs.com.
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