Role Overview
Lead the next generation of the ThoughtFarmer customer journey, guiding new customers through onboarding and launch, and building and running programs to keep customers successful without regular 1:1 calls.
What You Will Do
Guide new customers through onboarding and launch, execute email drip campaigns, curate and create content, investigate new AI tools, monitor customer health data, and analyze segment-wide trends.
Why It Might Be a Fit
The ideal candidate is a systems thinker, data-inspired, meticulously organized, and a relationship builder with experience in Customer Success within SaaS and experience with digital engagement tools.
Requirements
- 3 years or more of experience in Customer Success within SaaS
- Experience with digital engagement tools such as email automation (e.g. HubSpot), in-app communication (e.g. Beamer), and Customer Success platforms (Vitally in particular)
- Ability to write clearly, succinctly, and with a human touch
- Ability to put yourself in the customer’s shoes to design a journey that feels personal, even when it’s automated
Benefits
- Comprehensive extended health benefits plan
- Paid and banked overtime pay
- Home office allowance
- Learning and development allowance
- Monthly staff events
- Birthday gifts
- Paid volunteer opportunities
To apply for this job please visit linkedin.com.
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