Systems Integration Specialist

This role is responsible for the design, development, and implementation of automated workflows. Leaning on experience with REST APIs and an understanding of the lead lifecycle from lead-to-sale, this role works with various tech stack systems, enabling cross-functional teams to be productive and successful. Working closely with sales and marketing, this role will configure workflows to support their project initiatives with a passion around automating manual processes, integrating new tools, and improving workflow efficiency and performance.

About the Position:

At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

This role is responsible for the design, development, and implementation of automated workflows. Leaning on experience with REST APIs and an understanding of the lead lifecycle from lead-to-sale, this role works with various tech stack systems, enabling cross-functional teams to be productive and successful. Working closely with sales and marketing, this role will configure workflows to support their project initiatives with a passion around automating manual processes, integrating new tools, and improving workflow efficiency and performance.

Responsibilities:

• Manages and/or builds lead-to-sales funnel automation processes, sales workflows, and programs, and makes optimizations based on data to improve system uptime and performance.
• Performs system health checks, troubleshoots errors, and connect new systems as needed. Automates these functions and aligns data models with current business needs.
• Collaborates with internal clients to develop a closed-loop feedback process that provides insight into the effectiveness of processes on business objectives and present actionable recommendations.
• Identifies conversation rate areas of improvement and implements new SaaS based tools to increase efficiency and capabilities for Thryv.
• Stays up-to-date on industry best practices, potential platform upgrades, and scopes future use cases.

Who We’re Looking For:

• Bachelor’s degree in Marketing, Information Technology, Computer Science, or related field (or equivalent experience), required.
• 2+ years of related experience (including, experience using Middleware software (Tray.io, Workato, Zapier, etc.), required.
• 5+ years of related experience, preferred.
• Industry knowledge around automating processes to improve technical delivery and an understanding of the marketing lead lifecycle from lead-to-sale.
• Strong data analytical skills with the ability to extract and interpret data from various sources to offer creative solutions with a growth mindset.
• Ability to proactively seek out innovative solutions and make recommendations to bring new approaches to the organization.
• Ability to collaborate across various departments simultaneously and balance multiple projects.
• Ability to travel less than 5% of the time.
• Must be 18 years of age or older.
• Must successfully complete pre-employment screening process, as required.
• Must successfully complete any required training or orientation courses, as needed.

What We Offer:

Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.

• Medical, dental, and vision plans, plus a wellness program with added incentives
• 401(k) savings plan with company match and employee stock purchase plan
• Continuing education benefits with tuition assistance programs
• Paid time off including holidays, vacation, sick, personal, and winter close

Who We Are:

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Find out more at corporate.thryv.com/careers/

Belonging at Thryv:

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization.

We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process:

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity:

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.