AI Automation Engineer

Role Overview

TicketManager is building its AI and automation infrastructure from the ground up, and we are looking for a partner to build it with. As an AI Automation Engineer, you will work directly with the VP of Enterprise Technology & AI Strategy to turn AI strategy into working systems.

What You Will Do

Build, maintain, and measure workflow automations in n8n across CRM, ERP, support, and fulfillment systems, from first prototype through stable production, and design agentic workflows where AI takes multi-step actions autonomously.

Why It Might Be a Fit

You will break things and fix them faster, stay endlessly curious, and set your own priorities. When the first three approaches fail, you find the fourth, because we believe there is always a way.

Requirements

• Bachelor’s Degree required; MS in Computer Science, Engineering, MIS, or a relevant field is preferred
• 1-3 years of hands-on experience in automation engineering, systems integration, or a closely related technical role
• Hands-on experience with AI CLI tools such as Claude Code, Codex, or similar, and with code automation and AI-assisted code review and QA
• Real experience with n8n, Make, Zapier, or comparable orchestration tools, plus working knowledge of REST APIs, webhooks, and JSON
• Familiarity with LLM APIs (Claude, Gemini, or similar) and prompt engineering fundamentals
• A track record of solving problems nobody handed you a clean answer for; comfortable with fluid requirements and setting your own priorities
• Strong communication skills: you can present an idea and persuade others to adopt a technology or approach
• Visible evidence of constant learning, such as side projects and experiments you built to teach yourself

Benefits

• 401(k) & Company Match
• Medical, Dental, Vision & Chiropractic
• Unlimited PTO
• Quarterly live event credits
• Monthly happy hours
• Volunteering
• Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup

Tagged as: n8n, Zapier