Head of Sales & Customer Growth

Role Overview

The Head of Sales & Customer Growth will lead the development of a customer growth strategy, enhance the performance of customer-facing and internal sales teams, and drive the use of customer data to identify growth opportunities. This role will be instrumental in helping the business maximise the value of its existing customer base while identifying new opportunities to drive sustainable growth.

What You Will Do

Key responsibilities include developing and executing a customer growth strategy, leading and enhancing the performance of customer-facing and internal sales teams, and using customer data to identify growth opportunities.

Why It Might Be a Fit

The ideal candidate will have experience in a senior sales, commercial, customer growth, revenue, or business development leadership role, a proven track record of delivering sales growth and commercial performance through teams, and a strong understanding of CRM systems, customer segmentation, and sales processes.

Requirements

• Experience in a senior sales, commercial, customer growth, revenue, or business development leadership role
• A proven track record of delivering sales growth and commercial performance through teams
• Experience leading and developing internal sales, customer service, telesales, or customer-facing teams
• Strong understanding of CRM systems, customer segmentation, sales processes, and data-driven decision making
• Ability to analyse customer behaviour and translate insight into commercial action
• Experience implementing sales improvement initiatives, performance frameworks, and customer development programmes
• Exposure to CRM, ERP, digital transformation, automation, or business improvement projects would be highly advantageous