Role Overview
The Customer Experience Program Manager, Fulfilment will work on complex problems where user experience, safety, and support quality come together, helping shape safe and trusted interactions across the global e-commerce ecosystem.
What You Will Do
You will use data and customer feedback to scope opportunities to improve delivery experience, build data-driven business cases, and work closely with logistics partners to implement customer-centric solutions.
Why It Might Be a Fit
To be successful in this role, you will need to have strong analytical, problem-solving, planning, and stakeholder management skills, as well as experience in customer fulfilment and delivery experience in e-commerce.
Requirements
- 3+ years of experience in Strategy, Project or Program Management for Customer Experience or e-Commerce Fulfilment Experience
- Experience in and understanding of customer fulfilment and delivery experience in e-Commerce
- Strong analytical and quantitative skills
- Strong interpersonal and relationship-building skills
- Strong communication skills
To apply for this job please visit lifeattiktok.com.
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