GTM Policy Program Manager

Role Overview

The Global E-Commerce Governance and Experience (GNE) team helps build a safe and trusted environment for businesses, creators, and communities. The Governance Solutions and Experiences team has two core mandates: 1) Provide Governance Solutions to address trust, quality, and operational challenges unique to specific industries, categories, user segments, and critical scenarios that platform-wide controls do not fully resolve. 2) Improve Seller and Creator Experience to ensure governance minimizes friction for legitimate businesses—empowering sellers and creators to clearly understand governance requirements, operate compliantly, and grow sustainably.

What You Will Do

Develop scalable education strategies and initiatives to help merchants and industry stakeholders better understand and navigate platform policies. Work cross-functionally with Product, Governance, and Operations teams to leverage data and AI-driven solutions to improve policy understanding, merchant experience, and overall ecosystem health.

Why It Might Be a Fit

The role requires a strong problem-framing capability, ability to synthesize quantitative data and qualitative insights, and demonstrated experience in leading complex cross-functional initiatives.

Requirements

• Bachelor’s degree or equivalent practical experience
• 3+ years of professional experience in product strategy, operations, governance, or consulting
• Hands-on experience in governance, trust and safety, moderation, or policy enforcement within an e-Commerce marketplace or digital platform
• Strong problem-framing capabilities
• Ability to synthesize quantitative data and qualitative insights
• Demonstrated experience in leading complex cross-functional initiatives
• Experience developing and executing go-to-market (GTM) strategies
• Fluency in Mandarin and English