Role Overview
The Governance and Experience team builds policies, products, and operating mechanisms for TikTok Shop. In this role, you will analyze customer feedback, business needs, and performance data to improve the post-purchase customer experience.
What You Will Do
Identify opportunities to improve the customer experience, gather customer feedback, and propose improvements to service policies and product solutions.
Why It Might Be a Fit
You will be working with cross-functional teams, including product, engineering, design, and operations, to drive implementation and measure impact. Fluency in Mandarin and English is required for this role.
Requirements
- Bachelor’s degree
- Good analytical skills
- Strong logical thinking and structured problem-solving skills
- Ability to translate business and service needs into product requirements
- Strong cross-functional communication and collaboration skills
- Fluency in Mandarin and English
To apply for this job please visit lifeattiktok.com.
Follow us on social media