Senior CX Data Analyst Consultant

Role Overview

The Senior CX Data Analyst Consultant will transform data into actionable insights, using AI and automation to accelerate analysis, identify contextual patterns, and support strategic decisions. The role involves collaborating with multidisciplinary teams to maximize the impact of data on business.

What You Will Do

The Senior CX Data Analyst Consultant will identify, collect, prepare, validate, analyze, and interpret data from multiple sources to extract information and actionable insights. This includes developing statistical and predictive models, identifying recurrences, clusters of reasons, and points of friction in the journey, and proposing preventive and corrective actions to reduce recursive volume and increase resolution.

Why It Might Be a Fit

The ideal candidate will have a strong background in data analysis, experience with AI and automation, and excellent communication skills to translate needs into hypotheses, metrics, and deliverables.

Requirements

• Bachelor’s degree in exact or predominantly exact areas such as Administration, Engineering, Statistics, and Computer Science
• Programming languages and data manipulation (SQL, Python, R)
• Data mining and text analysis/NLP techniques applied to VoC (sentiment, topics, clustering, entity extraction, classification of reasons)
• CX metrics and methodologies: NPS Relational and NPS Transacional (governance, segmentation, drivers, trend reading, and impact on business indicators)
• Data visualization and communication: construction of dashboards and executive reports; storytelling focused on impact and prioritization
• Knowledge of data solutions in the Cloud (GCP, Azure, OCI, etc.), including security practices, access control, and observability
• Generative AI: foundations of LLMs, prompt engineering, quality evaluation, mitigation of hallucinations, and usage patterns (e.g. RAG when applicable), with a focus on automation and analytical productivity

Benefits

• Flexible Benefits Program
• Medical and Dental Assistance
• Medication Benefit
• Wellhub (formerly Gympass)
• Food and/or Meal Allowance
• Financial Well-being Program
• Private Pension
• Cell phone with Unlimited Internet and Voice Credit
• Partnerships and Agreements with over 3,000 companies and institutions
• Online English course extensible to 1 family member or friend
• Internal Training and Development Program
• Profit Sharing
• My first benefit – Child allowance up to 2 years of age
• Reimbursement of daycare (for parents or mothers)
• Extended leave for maternity, paternity, marriage, and adoption
• Transportation Allowance

Tagged as: Data Analysis