Senior Go to Market Professional

Role Overview

Responsible for launching products and services for customer service channels, with end-to-end vision of projects and coordination of Go to Market fronts for customer bases.

What You Will Do

Disseminating strategies and alignments with customer service teams and channels; Creating scripts and arguments for different scenarios of preventive/reactive actions and customer profiles; Preparing training materials for various fronts with CRC and channels.

Why It Might Be a Fit

Experience in defining and executing GTM strategies for customer service areas and/or communication; Ability to act consultatively with stakeholders and lead cross-functional projects.

Requirements

• Experience in defining and executing GTM strategies for customer service areas and/or communication
• Experience in customer journey mapping and improvement projects, customer service operations
• Ability to act consultatively with stakeholders and lead cross-functional projects
• Bachelor’s degree in Administration, Marketing, Communication or related areas
• Desired postgraduate degree in Marketing, CX, Strategic Communication

Tagged as: Project Management