Customer Onboarding Manager

Tipalti is seeking a Customer Onboarding Manager to lead the implementation of its rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for customers. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of SaaS products.

Requirements

• Bachelor’s degree in a relevant field or equivalent practical experience
• 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications
• Excellent project management, communication, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven start-up environment
• Passionate about customer service and proactively identifying solutions

Benefits

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Dog-friendly office
• Conveniently located close to transit
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture