Senior Revenue Operations Manager

Role Overview

The Senior Revenue Operations Manager will act as a strategic business partner to the Customer Success and Customer Onboarding leadership, driving analysis, process design, and systems strategy across the post-sale customer lifecycle. This is a hands-on role where the person will work directly alongside leadership and front-line teams to shape strategy and see it through to execution.

What You Will Do

The ideal candidate will champion an AI-first mindset, using advanced AI platforms to streamline workflows and generate insights faster, and will excel at aggregating data from activities, operational processes, and customer performance into a unified narrative that drives cross-functional collaboration and guides executive decisions.

Why It Might Be a Fit

The ideal candidate will have a track record of being a true strategic partner to functional leaders, confident enough to challenge assumptions with data, diplomatically, and comfortable presenting to senior leadership.

Requirements

• 8+ years of related experience with at least 5+ years in Revenue Operations, Sales Operations, or Business Operations
• Strong data fluency — comfortable in SQL, Excel/Sheets modeling, and BI tools
• Hands-on experience with Gainsight, Salesforce, Workato, Glean and Zapier (or comparable CS/RevOps and automation tools)
• Strong stakeholder management skills across CS, Onboarding, Sales, Product, and Finance
• Comfortable with ambiguity and building frameworks from scratch, with a bias toward action — prototypes and iterates rather than waiting for the ‘perfect’ model

Benefits

• Hybrid working model
• Competitive salary and equity
• Matching RRSP
• Extended benefits
• Employee Assistance Program
• Life insurance
• AD&D
• LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture