Customer Success Manager FR-DE (60%-100%)

Role Overview

Join our team of 50 passionate collaborators in Lausanne, Switzerland, as a Customer Success Manager FR-DE (60%-100%). We develop the reference application for time management and HR portal in Switzerland, aiming to simplify lives and have a positive impact on clients, colleagues, community, and environment.

What You Will Do

Implement our solution tipee with clients in French-speaking and German-speaking Switzerland, form users, respond to questions and needs via email or phone, share experiences with colleagues, and have perfect mastery of Swiss German (or German).

Why It Might Be a Fit

The ideal candidate is an open, approachable, and contact-loving person with good listening and resourceful spirit, good team spirit, and ability to work autonomously, with some experience in HR, interest in SMEs, ease with technology, and desire to work in a team to serve clients.

Requirements

• perfect mastery of Swiss German (or German)
• reputation for being an open, approachable, and contact-loving person
• good listening and a resourceful spirit
• good team spirit and ability to work autonomously
• some, not much, or even a lot of experience in HR
• interest in the world of SMEs
• ease with the world of technology

Benefits

• Flexible and modifiable work schedule
• Part-time work from home or in the train
• Flexible activity rate to adapt to personal life
• Mutual aid, good humor, and questioning in the team
• Participative culture based on dialogue and trust
• Personal budget for training or conferences
• Lively company life and various events
• Social and environmental commitments (B Corp and STI)
• Attractive LPP benefits (sustainable pension fund)
• Benefits around maternity and paternity
• At least 5 weeks of vacation