Retail Revenue Operations: Sales & Onboarding Operations- Canada

Role Overview

The Retail Revenue Operations: Sales & Onboarding Operations role is a hands-on business partner position that will work alongside Retail Sales and Onboarding leaders to help them hit their goals. The role will own two connected domains: Sales Operations for Retail’s AE and BDR/SDR teams, and Onboarding Operations for the Retail Onboarding organization. The mandate is to help Retail Sales and Onboarding hit their goals and scale effectively.

What You Will Do

The day-to-day responsibilities will include diagnosing funnel performance, designing and running growth programs and pilots, replicating top-performer behaviors, and reducing the workflows and administrative work limiting AE and BDR/SDR productivity. The role will also partner with Onboarding leadership to improve Time-to-Go-Live, consultant productivity, capacity planning, and performance visibility across five onboarding lanes and twelve business categories.

Why It Might Be a Fit

The ideal candidate will have 5 to 8 years of experience in Revenue Operations, Sales Operations, GTM Operations, or a closely related role, with meaningful ownership of cross-functional GTM work. The candidate will be comfortable working directly with operational data to investigate questions, identify patterns, test hypotheses, and make recommendations without depending on an analyst for every answer.

Requirements

• Revenue Operations Experience: 5 to 8 years in Revenue Operations, Sales Operations, GTM Operations, or a closely related role
• Ownership & Execution: Proven ability to take broad or ambiguous problems, develop a point of view, identify and prioritize the work, and drive initiatives end to end without requiring a predefined roadmap
• Analytical Self-Sufficiency: Comfortable working directly with operational data to investigate questions, identify patterns, test hypotheses, and make recommendations without depending on an analyst for every answer
• GTM Systems Fluency: Able to recognize where process or system design is causing problems, shape a solution, write clear business requirements, partner with technical teams through delivery, validate what is built, and drive adoption
• Applied AI Fluency: Hands-on use of generative AI to improve your own work, structure and solve operational problems, and identify opportunities to reduce manual effort or improve field productivity

Benefits

• base salary range $100,000—$160,000 CAD
• cash compensation (overtime, bonus/commissions if eligible)
• equity
• benefits