Customer Experience Associate

Role Overview

The Customer Service & Operations Specialist serves as a self-sufficient owner of day-to-day Customer Service for Rehadapt’s North American business. This role will work closely with Sales, Operations and Finance as well as the Customer Service team in Germany, and will be critical to the continued growth of the North American business.

What You Will Do

Serve as the dedicated point of contact for North American customers and partners, handle inquiries, prepare quotations, process customer orders, resolve order and delivery issues, and provide first-level support to customers and partners.

Why It Might Be a Fit

The ideal candidate will have 3 to 5 years experience in Customer Service, Customer Experience, Inside Sales or operations, and experience in AAC, assistive technology, medical devices or healthcare is a strong plus.

Requirements

• Bachelor’s degree or equivalent related experience
• 3 to 5 years experience in Customer Service, Customer Experience, Inside Sales or operations
• Experience in AAC, assistive technology, medical devices or healthcare is a strong plus
• Proven ability to work independently, take ownership of issues and make sound day-to-day decisions without local supervision
• Attention to detail with a commitment to achieving results through service excellence and high standards
• Excellent written and verbal communication skills with customers and across functions, locations and an international organization
• Excellent problem resolution
• Fluent in English language