Role Overview
The Customer Experience Support Specialist will be on the front lines of support, delivering timely, human, and brand-aligned assistance across chat, phone, and email, while playing a vital role in improving our tools and customer journey.
What You Will Do
Provide direct customer support via chat, phone, and email, delivering personalized, thoughtful responses across multiple brands. Handle L1 escalations with care and sound judgment.
Why It Might Be a Fit
You should be excited about AI and its everyday applications, and eager to explore how it can enhance customer support and team workflows—not replace the human touch.
Requirements
- Minimum 2 years of experience in a customer-facing role, preferably in support, hospitality, or tech.
- Exceptional written and verbal communication skills—you know how to explain things clearly, humanely, and with the right tone.
- A passion for helping people and a curious, creative approach to problem solving.
- The ability to observe and describe technology and product behavior, and share feedback clearly.
- Enthusiasm about AI and automation as tools to support great customer experiences—not as a replacement for the human touch.
- Comfort working in support systems and juggling multiple tasks and brands at once without sacrificing quality.
- An openness to collaboration, iteration, and feedback, with a focus on continuous improvement.
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
- Visa sponsorship
- Relocation assistance
- Flexible work arrangements
- Salary: $60,000 per year
To apply for this job please visit jobs.lever.co.
Follow us on social media