Customer Experience Advocate – All Levels

Role Overview

The primary purpose of this position is to case manage complex customer situations to improve the customer experience.

What You Will Do

Demonstrate excellent teamwork, communication, and customer service skills in a fast-paced environment to help address complex and sensitive inquiries, case manage complex customer situations, and deliver a seamless customer experience.

Why It Might Be a Fit

Ability to build relationships and maintain a strong network of subject matter experts, confidence to be proactive and take initiative, and strong organization and follow-thru skills.

Requirements

• A minimum of a high school diploma or GED issued from an approved GED Administrator.
• Must possess and maintain a valid State of Florida Class E Driver’s License.
• Minimum of 5 years’ experience in customer service with preference applied to experience obtained within a utility.