Part-Time Customer Experience Coordinator

Role Overview

Join an award-winning company as a Part-Time Customer Experience Coordinator, supporting the Customer Experience Team in a 100% remote role. The position requires direct interaction with customers, conducting daily phone surveys, and escalating customer issues.

What You Will Do

Conduct daily phone surveys, document results, follow up on outstanding surveys, and maintain an impartial perspective to ensure customers feel heard.

Why It Might Be a Fit

The role is ideal for an empathetic listener with attention to detail and organizational skills, proficient in Salesforce CRM, and able to resolve conflicts and de-escalate situations.

Requirements

• Empathetic listener
• Able to resolve conflicts and de-escalate situations
• Responsive and detail oriented
• Attention to detail and organizational skills
• Verbal and written communication skills
• Proficient in Salesforce CRM

Benefits

• Comprehensive medical/dental
• 401(k) with a company match
• Discounted stock purchase
• Discounts on mortgages, homes, appliances, and more