Specialist Customer Operations (DACH & Online)

Role Overview

Join the #TTCrew as a Specialist Customer Operations in the DACH & Online area, responsible for customer advice, sales support, and inventory monitoring. The role involves ensuring customer data sets are examined and approved, processing orders, and managing customer account management, account clarifications, and complaints.

What You Will Do

Your main responsibilities will include taking care of wholesale partners, examining and approving customer data sets, processing orders, settling them, managing customer account management, account clarifications, corrections of invoices, and the new establishment of customer accounts, as well as customer complaints.

Why It Might Be a Fit

To be successful in this role, you will need to have a quick understanding, as well as a detail-oriented and reliable working method, a high level of service orientation, and Excel and SAP knowledge is desirable. You will also need to have very good German and English knowledge in word and writing, further languages are desirable.

Requirements

• completed commercial education
• at least 3 years of experience in sales support
• quick understanding
• detail-oriented and reliable working method
• high level of service orientation
• Excel and SAP knowledge is desirable
• very good German and English knowledge in word and writing, further languages are desirable

Benefits

• Healthy body and mind: Your health is our top priority. That’s why we subsidize your membership in the Urban Sports Club and offer access to Nilo.health, the app for mental well-being.
• Growing and learning together: E-Learnings, individual coaching, team training, and more: We ensure that you, as part of the #TTCrew, will grow beyond yourself.
• Celebrate and connect: Celebrating successes and learning from mistakes is part of our culture. In the context of our monthly town hall meetings, network, and after-work events, for example.
• Life balance at work: Flexible working hours, home office arrangements, workation, and more: We take into account your individual needs so that your life balance is guaranteed in the long term.
• Relaxed on the move: Deutschlandticket, e-charging stations, and bicycle repair – these are just a few examples of how we want to move sustainably forward with you.