Role Overview
The Enterprise Customer Success Manager plays a strategic and hands-on role managing high-value, complex customer accounts across a variety of industries. They will operate with autonomy to drive measurable outcomes tied to customer success, adoption, and long-term value.
What You Will Do
The role involves diagnosing account health, designing success plans, delivering strategic QBRs, anticipating and mitigating risks, leading product enablement conversations, managing cross-functional alignment, influencing expansion opportunities, troubleshooting customer challenges, and contributing to scalable Customer Success programs.
Why It Might Be a Fit
The ideal candidate thrives in a fast-paced, data-driven, and mission-oriented environment, bringing strong strategic thinking, structured communication, and customer empathy to every interaction.
Requirements
- 5+ years of experience in a Customer Success, Account Management, or Consulting role
- Proven track record managing strategic customer relationships
- Strong strategic thinking
- Excellent communication skills
- High level of accountability and organization
- Experience with Salesforce, Gainsight, and CRM best practices
Benefits
- Comprehensive health benefits
- Unlimited paid time off
- Variable compensation
- Relocation assistance may be offered/available for certain roles
To apply for this job please visit boards.greenhouse.io.
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