Customer Operations Coordinator

Role Overview

The Customer Operations Coordinator will be at the heart of the customer experience, supporting customers, coordinating service activities, and helping ensure installations and interventions run smoothly from day one. This role will contribute directly to building TOMRA’s European operations and delivering a world-class customer experience.

What You Will Do

The Customer Operations Coordinator will provide professional and friendly support to customers via phone, email, and digital channels, coordinate installation appointments and service interventions, schedule and dispatch technicians, and maintain accurate records and updates in CRM and ERP systems.

Why It Might Be a Fit

This is an exciting opportunity to join TOMRA at a key stage of growth and contribute directly to building our European operations. You’ll collaborate with colleagues across multiple countries and functions while helping deliver a world-class customer experience.

Requirements

• At least 2 years of experience in a customer service, customer support, or contact centre environment
• Motivation to help build and scale TOMRA Collection operations across Europe while delivering an outstanding customer experience
• Hands-on experience working with CRM systems, ideally Microsoft Dynamics 365
• Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment
• A customer-centric mindset with a proactive approach to solving problems and finding practical solutions
• Strong organizational skills and attention to detail
• The ability to collaborate effectively with colleagues, customers, technicians, and stakeholders across different countries and functions
• Confidence using digital tools and systems to manage customer interactions and service activities
• Fluency in English, both written and spoken; plus 1 additional European language from either Greek, Spanish, French or Italian are a particular advantage