Customer Success Manager

Role Overview

Serve as the primary point of contact for assigned house accounts and key customers, building and maintaining strong relationships and ensuring smooth handoffs between teams.

What You Will Do

Coordinate with internal teams, communicate customer expectations, identify and resolve concerns, and provide customer insights to leadership.

Why It Might Be a Fit

The ideal candidate will have strong communication and relationship-building skills, with experience in customer-facing roles and a keen understanding of customer needs and industry trends.

Requirements

• Serve as the primary point of contact for assigned house accounts and key customers
• Build and maintain strong, trust-based relationships with customer stakeholders
• Understand customer goals, priorities, and recurring fabrication needs
• Communicate customer expectations, priorities, and schedules clearly to internal stakeholders
• Identify opportunities for repeat work and long-term account growth
• Monitor account health, satisfaction, and feedback trends
• Provide customer insights and improvement recommendations to leadership