Role Overview
The Customer Experience Specialist serves as the first point of contact for customers, converting inbound inquiries into booked inspections, evaluations, memberships, and service appointments. This role combines consultative sales, customer service, scheduling, and CRM management to maximize revenue opportunities while delivering an exceptional customer experience.
What You Will Do
Convert inbound calls, web inquiries, and customer requests into booked inspections, evaluations, and service appointments. Identify customer needs and recommend the right services, inspections, and membership upgrades. Follow up on unsold estimates and inactive opportunities to recover pending work.
Why It Might Be a Fit
Success in this role requires professionalism, urgency, and care in every customer interaction. The ideal candidate will have strong accountability for sales, booking, and customer satisfaction goals, and be able to uncover customer needs and confidently guide them toward purchasing decisions.
Requirements
- High school diploma or equivalent required.
- Excellent verbal communication and interpersonal skills required.
- Strong organizational and multitasking abilities required.
- Experience in inside sales, customer service, or dispatch/scheduling preferred.
- Experience using ServiceTitan or similar CRM software preferred.
- Experience in home services, HVAC, plumbing, or a related industry preferred.
Benefits
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
To apply for this job please visit top-hat-chimney-sweeps.careerplug.com.
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