Customer Enablement Manager

Role Overview

Join our Customer Enablement team to drive meaningful improvements to Support processes, tools, and ways of working, and create tangible impact on how our teams work and how our customers experience our Support services.

What You Will Do

Identify gaps in Support processes, improve data quality, take ownership of key Support systems, create enablement resources, and serve as the go-to person for product changes and releases.

Why It Might Be a Fit

You’ll be a great fit if you have a proactive mindset, strong initiative and ownership, customer-centricity, strong project management skills, excellent communication skills, and a natural ability to collaborate with international and cross-functional teams.

Requirements

• 3+ years in or around B2B SaaS customer support
• Strong project management skills
• Excellent communication skills
• Fluent English speaker

Benefits

• Dental insurance
• Vision insurance
• Diversity and inclusion workplace