Customer Enablement Manager

Role Overview

Join our Customer Enablement team to drive meaningful improvements to processes, tools, and ways of working, and serve as the go-to person for product changes and releases.

What You Will Do

Identify gaps in operational processes, design and implement solutions, take ownership of key systems and tooling, champion data-driven decision-making, and coordinate product launches.

Why It Might Be a Fit

You’ll be a great fit if you have a proactive mindset, strong initiative and ownership, customer-centric nature, strong project management skills, good communication skills, and a structured approach to work.

Requirements

• 3+ years in or around B2B SaaS customer support teams
• proactive mindset and strong sense of initiative and ownership
• customer-centric nature
• strong project management skills
• good communicator
• structured, process-oriented approach to work
• fluent English speaker