Role Overview
We’re looking for a new member to join our Customer Enablement team with a focus on customer operations and product enablement. In this role, you’ll act as a bridge between strategy and execution, working closely with the Customer Leadership Team and customer facing colleagues to strengthen performance, scalability and customer experience.
What You Will Do
Identify gaps in operational processes and ways of working, using data and feedback to implement meaningful improvements. Work closely with operational teams and senior leadership to design and implement solutions that drive high adoption and deliver tangible impact.
Why It Might Be a Fit
You’ll likely be a great fit if you have 3+ years in or around B2B SaaS customer support teams, with a track record of implementing solutions that scale efficiently and effectively.
Requirements
- 3+ years in or around B2B SaaS customer support teams
- Strong project management skills
- A good communicator
- A structured, process-oriented approach to work
- Fluent English speaker
To apply for this job please visit jobs.smartrecruiters.com.
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