Customer Enablement Manager

Role Overview

The Customer Enablement Manager will act as a bridge between strategy and execution, working closely with the Customer Leadership Team and Support leadership to strengthen the performance, scalability, and customer experience within Support.

What You Will Do

The role involves identifying gaps in Support processes and ways of working, improving the accuracy and quality of Support data, and taking ownership of key Support systems and tooling.

Why It Might Be a Fit

The ideal candidate will have a proactive mindset, strong initiative and ownership, and a genuine passion for continuous improvement, with a focus on customer-centricity and collaboration.

Requirements

• 3+ years in or around B2B SaaS customer support
• proactive mindset and strong sense of initiative and ownership
• customer-centric by nature
• strong project management skills
• excellent communication skills
• natural collaborator
• structured, process-oriented approach to work
• comfortable acting in environments where not everything is clearly defined
• fluent English speaker

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Pension scheme
• Flexible working hours
• Paid holidays
• Relocation assistance