Role Overview
As an Onboarding Specialist, you’ll be the welcoming guide who helps new customers take their first step toward success, walking them through setup, connecting their websites and profiles, and ensuring they’re ready to shine online.
What You Will Do
Lead live onboarding sessions, troubleshoot setup issues, and follow up with customers to complete onboarding milestones within three weeks.
Why It Might Be a Fit
We’re looking for a motivated, adaptable, and technically apt individual who can explain technical steps in plain language, with a strong problem-solving instinct and a love for helping small business owners succeed online.
Requirements
- 1+ year in a customer-facing role such as onboarding, support, or customer success
- Clear, friendly communicator
- Strong organization skills
- Solid technical aptitude
- Proactive and calm under pressure
- Fluent in English; Spanish fluency a strong plus
Benefits
- $60K base salary + commissions + equity ($75k+ OTE)
- Full Medical, Dental, and Vision Health Coverage
- Computer and workspace enhancements
- 401(k) plan (non-matching)
- Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year
- Company-paid Wellhub membership for fitness and wellness
- Dinner covered with Uber Eats + a stocked kitchen to keep you fueled
To apply for this job please visit jobs.ashbyhq.com.
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