Customer Success Manager

Role Overview

We’re looking for a Customer Success Manager to join our fast-growing team and serve as the trusted partner for our small business customers. This is an early-career role where you’ll spend most of your day on calls helping business owners adopt our tools, solve problems, and grow their businesses.

What You Will Do

Make a minimum of 30 customer calls per day, balancing training, proactive outreach, and retention conversations.

Why It Might Be a Fit

A natural relationship builder who enjoys talking with people every day, someone who thrives in high-energy, fast-changing environments, and is comfortable following established guidelines while seeking support for more complex situations.

Requirements

• 1+ years of early career experience delivering on scoped responsibilities with coaching
• Strong verbal communication; confident and comfortable on customer calls
• Tech-savvy and able to learn new platforms quickly
• Patient and empathetic when working with customers who have low tech familiarity
• Strong time management and organizational skills
• Growth mindset: open to feedback, eager to improve, and adaptable in a startup setting

Benefits

• $65k base salary ($80k OTE) + equity package
• Full Medical, Dental, and Vision Health Coverage
• Computer and workspace enhancements
• 401(k) plan (non-matching)
• Unlimited vacation, 9 company holidays, including election day, and 1 personal volunteer day a year
• Company-paid Wellhub membership for fitness and wellness
• Dinner covered with Uber Eats + a stocked kitchen to keep you fueled