Platform Manager – Microsoft Dynamics 365 CRM

Role Overview

The Platform Manager – Microsoft Dynamics 365 is responsible for the strategic direction, prioritization, development, and ongoing optimization of the Microsoft Dynamics 365 platform. This position serves as the primary liaison between business stakeholders and technology teams, translating business needs into scalable technology solutions that improve processes, user experience, and organizational effectiveness.

What You Will Do

Key Responsibilities & Outcomes include owning and maintaining the Microsoft Dynamics 365 CRM product vision, roadmap, and backlog, partnering with business leaders and stakeholders to understand business processes and identify needs, and translating business requirements into clearly defined epics, features, user stories, acceptance criteria, and functional requirements for development and configuration teams.

Why It Might Be a Fit

This role requires a strong understanding of business processes and Microsoft Dynamics 365 capabilities to ensure platform investments deliver measurable value while maintaining appropriate governance, security, data integrity, and system sustainability. The ideal candidate will have demonstrated functional leadership experience working with Microsoft Dynamics 365 in a complex business or enterprise environment.

Requirements

• Bachelor’s degree in Business, Information Technology, Computer Science, Management Information Systems, or a related field, or equivalent combination of education and relevant professional experience
• 5+ years of experience implementing and supporting Microsoft Dynamics 365 CRM solutions or comparable CRM solutions in a service organization
• Demonstrated functional leadership experience working with Microsoft Dynamics 365 in a complex business or enterprise environment
• Experience with Power Platform tools (Power Apps, Power Automate, Power BI)
• Strong understanding of Dataverse and API integrations
• Experience developing and managing platform roadmaps, backlogs, user stories, acceptance criteria, and business requirements
• Strong understanding of business process analysis, process improvement, system configuration, data management, integrations, workflows, and reporting
• Demonstrated ability to lead cross-functional initiatives, manage competing priorities, and influence outcomes without direct authority
• Excellent written and verbal communication skills

Benefits

• Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
• Employer Contribution to 401K
• Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays
• Paid parental leave
• Paid community involvement/volunteer days
• Wellness Resources and Employee Assistance Programming

Tagged as: Microsoft Dynamics