Customer Experience Analyst

Role Overview

Manages and designs CX initiatives through advanced data analysis and indicators, identifying trends to optimize satisfaction.

What You Will Do

Design, implement and follow up on action plans aimed at improving the customer experience, using quantitative and qualitative information to measure results, prioritize initiatives and ensure their compliance.

Why It Might Be a Fit

Capacitate the store teams in service quality and protocols of attention, ensuring the understanding of the concepts imparted, and provide analytical support, advice and training to store teams in the implementation of action plans.

Requirements

• Min. 2 years in CX, processes or project management roles, with exposure to data analysis.
• Project management, process improvement, agile methodologies
• Studies in Industrial Engineering, Communications and/or Administration.
• Intermediate level of Office management
• Advanced Excel, including database management, dynamic tables and volume analysis of information.