Role Overview
The Customer Growth Specialist will own the buying experience end to end, finding where it breaks down, deciding what to change, and seeing those changes through to live. This role will drive the conversion from landing to completed order, and the store experience that determines it.
What You Will Do
The specialist will own the buying experience, including conversion from landing to completed order, and the store experience that determines it. They will find the friction, with evidence, and make it ship. They will also reduce the evaluation burden, supporting offers and promotions, and partnering with paid media and SEO agency.
Why It Might Be a Fit
The ideal candidate will have experience in ecommerce growth, owning an ecommerce growth number, and shipping experience changes on an ecommerce or transactional site. They will be comfortable in analytics and qualitative work, and able to get things built through other people.
Requirements
- Ownership of an ecommerce growth number
- Experience in shipping experience changes on an ecommerce or transactional site
- Comfortable in analytics (GA4, funnel and cohort analysis)
- Comfortable with qualitative work (session recordings, usability observation, surveys)
- Ability to specify clearly, prioritize against real constraints, and follow through with design, engineering and external agencies until it is live
- Understanding of considered-purchase judgement
- Strong written English and direct, clear communication with sales, agencies and cross-functional partners
Benefits
- Fully paid medical, dental, and vision insurance
- Contributions to 401k funds
- Bi-annual pay increases
- Health and wellness benefits, including free gym membership
- Quarterly team-building events
To apply for this job please visit jobs.workable.com.
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