Customer Success- Trackier (Account Management)

Role Overview

Trackier is looking for a Customer Success Professional to manage and grow SMB and mid-market accounts across its Performance Marketing solutions. The role combines customer relationship management, commercial ownership, and AdTech expertise to drive retention, identify growth opportunities, optimize campaign performance, and build long-term customer partnerships.

What You Will Do

Own a portfolio of SMB and mid-market accounts, managing customer relationships throughout the ongoing account lifecycle. Drive customer retention and account growth by understanding business goals, monitoring account health, and proactively addressing churn risks.

Why It Might Be a Fit

Experience in AdTech, MarTech, performance/affiliate marketing, or attribution platforms, with familiarity with GTM, Google Ads, Google Analytics, and basic web technologies. Experience managing international clients across time zones, with willingness to travel occasionally for client meetings and industry events.

Requirements

• 3–6 years of experience in Account Management or Customer Success, preferably in a B2B SaaS or technology environment.
• B.Tech/BE degree is mandatory.
• Experience managing a portfolio of existing customers, with a clear understanding of customer retention, renewals, account growth, and churn prevention.
• Strong relationship-management and consultative communication skills, with the ability to engage effectively with both technical and business stakeholders.
• Understanding of SaaS business models and the ability to connect product capabilities with customer objectives and business outcomes.
• Working knowledge of APIs and hands-on familiarity with tools such as Postman to understand API requests, responses, and common integration-related queries.
• Understanding of tracking mechanisms, postbacks, attribution, and performance-based campaigns, with the ability to coordinate technical queries with relevant teams.
• Strong analytical and problem-solving skills, with the ability to interpret campaign or account data and translate insights into actionable recommendations.
• Excellent presentation, negotiation, stakeholder-management, and escalation-handling skills.
• Ability to manage multiple accounts and priorities independently in a fast-paced, customer-facing environment.
• Strong ownership, a proactive approach to customer engagement, and a focus on building long-term client relationships.

Benefits

• Comprehensive medical insurance coverage.
• Attractive reimbursement policies within a supportive and nurturing workplace.
• Five-day workweek culture supported by a collaborative and development-focused team.
• Continuous learning opportunities with clear avenues for career growth and development.
• Global customers, cross-functional teams, and large-scale SaaS products that solve real business challenges.
• High-impact initiatives with the opportunity to influence product, customer success, and business outcomes.
• Competitive, industry-leading remuneration commensurate with experience and contributions.