AI Product Operations Associate

Role Overview

Tradeweb is a global leader in electronic trading across asset classes. As a technology-driven organization, we value individuals who embrace innovation and are eager to leverage emerging technologies, including AI, to improve efficiency, enhance decision-making, and deliver better outcomes for clients and colleagues.

What You Will Do

Serve as the first point of contact for TARA user questions, access problems, and application issues. Coordinate client onboarding, track open requests and incidents, and maintain onboarding guides and operational records.

Why It Might Be a Fit

This role offers direct client exposure and the opportunity to take ownership of new operational processes as TARA expands.

Requirements

• Bachelor’s or master’s degree in Business Administration, Finance, Economics, Information Systems, or a related field
• 1–3 years of experience in client service, onboarding, product operations, application support, or a similar role, ideally within financial services or trading technology
• Strong organization, attention to detail, and consistent follow-through across multiple requests and internal teams
• Clear written and verbal communication, sound judgment on escalation, and confidence working directly with clients
• Comfort learning applications, ticketing systems, dashboards, and access workflows
• Familiarity with fixed income or electronic trading is helpful
• Interest in AI products and willingness to learn TARA’s capabilities and limitations

Benefits

• Health Insurance
• Hybrid Environment
• Health Care and Dependent Care Flexible Spending Accounts
• Maven Family Building Benefit
• Building Wealth – 401(k) Savings Plan
• Pre-Tax Commuter Benefits Program
• ARAG Legal Services
• Employee Assistance Program
• Tuition Reimbursement
• Financial Wellness Tools
• Travel Assistance Benefits
• Pet Insurance
• Corporate Gym Subsidies
• Wellness Perks
• Paid Time Off and Parental Leave