Agentic Customer Success Manager, Senior Manager

Role Overview

As a Customer Success Senior Manager, you will be a key driver of value for your customers, ensuring deep, operationalized adoption of contracted use cases and helping to keep the ‘AI Flywheel’ spinning by collaborating with internal Salesforce teams and consulting partners.

What You Will Do

Your responsibilities will include supporting the Customer Center of Excellence, data-driven governance and telemetry, ecosystem collaboration, driving deep consumption, value realization and ROI, consultative use case identification, and removing adoption barriers.

Why It Might Be a Fit

You will be a trusted advisor in both AI solutions and organizational change management, with a strong ability to interpret platform telemetry and present AI outcomes to senior business stakeholders.

Requirements

• 6+ years of work experience
• 3+ years in Customer Success, Professional Services, or Management Consulting
• Governance Support experience
• Analytical Fluency
• Consumption Model Experience
• Strategic Communication
• AI Fluency

Benefits

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program