Customer Success Manager, Commerce Cloud

Role Overview

The Customer Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. They will specialise in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realisation.

What You Will Do

Use our Customer Success Methodology to understand customer goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives. Develop an understanding and knowledge of customers’ Salesforce implementation and evangelise the capabilities of Salesforce across all of our Clouds.

Why It Might Be a Fit

The ideal candidate should have an understanding of a retail company’s e-commerce strategy, including omnichannel integration and online sales support, as well as insight into what customer lifetime value, digital engagement, and conversion optimisation.

Requirements

• Experienced professional with 7-10 years of relevant industry expertise
• In-depth knowledge in one or more lines of business (LoBs) – a specific cloud or industry
• Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers
• Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections

Benefits

• well-being reimbursement
• generous parental leave
• adoption assistance
• fertility benefits