Customer Success Manager, Digital

Role Overview

Serve as a named resource and partner for Salesforce’s customer organizations, forging deep relationships and maintaining awareness of key events, needs, and potential risks. Help customers achieve their business goals and outcomes on the Salesforce platform.

What You Will Do

Act as a point of contact for major customer incidents, manage expectations and communications, and provide timely, proactive Salesforce feature guidance. Coordinate the completion of the Signature Success catalog of services and communicate the value of Signature Success.

Why It Might Be a Fit

The ideal candidate will have exceptional communication and presentation skills, experience with Salesforce Marketing Cloud, and the ability to explain complex technical concepts in business-friendly terms. They will also have experience leading cross-functional teams and knowledge of software development process and design methodologies.

Requirements

• Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
• Experience with Salesforce Marketing Cloud and/or a relevant competing platform.
• 4+ years’ experience in management consulting services.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level.
• Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features.
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Knowledge of software development process and design methodologies.
• Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.

Benefits

• Dental insurance
• Vision insurance
• Accommodations for employees with disabilities
• Unleash Your Potential program
• Office-flexible work arrangement
• Three days per week in office

Tagged as: Salesforce