Role Overview
As a Customer Success Manager, you will serve as a named resource and partner for Salesforce’s customer organizations, forging deep relationships and maintaining awareness of key events, needs, and value drivers.
What You Will Do
You will help customers achieve their business goals and outcomes on the Salesforce platform by coordinating the completion of the Signature Success catalog of services, providing timely guidance, and acting as an advisor for new features and potential challenges.
Why It Might Be a Fit
You will be responsible for managing expectations and communications through the resolution of customer incidents, and will act as a point of contact for major customer incidents.
Requirements
- Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
- Experience with Salesforce Marketing Cloud and/or a relevant competing platform.
- 4+ years’ experience in management consulting services,
Benefits
- Office-flexible work arrangement
- Competitive salary
- Benefits and resources to support work-life balance
- AI agents to accelerate impact
- Opportunities for growth and development
To apply for this job please visit salesforce.wd12.myworkdayjobs.com.
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