Customer Success Manager, Director – Core (Sales & Service) Clouds – TMT

Role Overview

The Customer Success Manager, Director will serve as a Strategic Value Partner for Salesforce’s most complex and high-impact customer accounts, driving a holistic success strategy that aligns Salesforce’s platform capabilities with the customer’s long-term business objectives.

What You Will Do

The role involves quantifying the business impact of customer investment, transforming technical milestones into measurable ROI, and identifying and proactively mitigating strategic risks to ensure platform stability and sustained growth.

Why It Might Be a Fit

The ideal candidate will have experience working with Enterprise-level customers, leading cross-functional teams, and communicating complex technical concepts in business-friendly terms.

Requirements

• Experienced business professional, preferably with 7+ years of relevant industry expertise in Customer Success, strategic leadership, SaaS platform use, or related strategic consulting fields.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization including executive and C-level.
• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
• Experience working with Enterprise-level customers.
• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
• Cloud/Platform Requirements: 7+ years experience supporting complex, enterprise-scale Sales/Service Cloud deployments.

Benefits

• Time off programs
• Medical
• Dental
• Vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program