Customer Success Manager

Role Overview

The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary point of contact for Salesforce’s largest and highest-profile customers. You will partner with a small portfolio of assigned accounts, maintaining a continual focus on customers’ business goals to improve their overall technical and operational health and help them realise maximum value from their Salesforce investment.

What You Will Do

Serve as the single point of customer accountability, responsible for orchestrating all Signature deliverables, experience, renewal, and expansion. Build and maintain stakeholder relationships with IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature.

Why It Might Be a Fit

The ideal CSM has an extraordinary focus on customer success, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys building relationships, has excellent collaboration skills, and can learn new technologies quickly.

Requirements

• 7+ years of relevant industry experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture
• Excellent English communication and presentation skills, with demonstrated ability to influence and communicate effectively at all levels — including executive and C-suite
• Ability to analyse technical concepts, translate them into business terms, and map business requirements to technical features
• Ability to explain complex technical concepts in accessible language to customers, and clearly translate customer needs to internal teams
• Knowledge of software development processes and design methodologies
• Experience leading cross-functional teams to facilitate the resolution or disposition of customer needs or projects
• A degree or equivalent experience. Experience will be evaluated based on the skills and behaviours relevant to this role — including extracurricular leadership, military service, volunteer roles, and other professional experience

Benefits

• Flexibility to travel to the London office 3 days a week
• Unleash Your Potential: When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.