Customer Success Manager – Marketing cloud – Arabic speaker

Role Overview

The Customer Success Manager will partner with customers to accelerate business value and return from their investment with Salesforce. They will specialize in one or more lines of business, a specific cloud, or industry to speak the customer language and ensure customer value realization.

What You Will Do

The Success Manager will use the Customer Success Methodology to understand customer goals, assess capabilities, and provide recommendations to help them achieve business and technology objectives. They will also develop an understanding of customers’ Salesforce implementation and evangelize the capabilities of Salesforce across all clouds.

Why It Might Be a Fit

The ideal Success Manager will possess both a Cloud specialization and industry skills that enable them to speak the customer language. They will build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and dedication to the customer business and IT sponsors and collaborators.

Requirements

• Experienced professional with 7-10 years of relevant industry expertise
• In-depth knowledge in one or more lines of business (LoBs) – a specific cloud or industry
• Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers
• Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and be adept at handling objections
• Fluency in Arabic and English is required

Benefits

• Competitive salary
• Benefits package
• Unlimited vacation time
• Flexible work arrangements
• Professional development opportunities
• Opportunities for growth and advancement