Role Overview
As a Customer Success Manager, you will serve as a named resource and partner for Salesforce’s customer organizations, forging deep relationships with customers and account teams, and maintaining an awareness of key events, needs, potential risks, and value drivers.
What You Will Do
You will help customers achieve their business goals and outcomes on the Salesforce platform by coordinating the completion of the Signature Success catalog of services, providing timely, proactive Salesforce feature guidance, and acting as an advisor to customers for the adoption of new features.
Why It Might Be a Fit
This role requires exceptional communication and presentation skills, the ability to analyse technical concepts and translate them into business terms, and experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
Requirements
- Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
- Experience with Salesforce Marketing Cloud and/or a relevant competing platform.
- 4+ years’ experience in management consulting services,
To apply for this job please visit salesforce.wd12.myworkdayjobs.com.
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