Customer Success Manager – State East & Local

Role Overview

The Customer Success Manager is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with Salesforce’s platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations.

What You Will Do

The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems. This includes serving as the single point of customer accountability, coordinating deliverables, and applying processes to address customer needs.

Why It Might Be a Fit

This role requires strong consulting skills, industry-relevant expertise, and excellent communication skills to articulate technical issues to diverse audiences. The ideal candidate will have 5+ years of relevant industry expertise and experience with deep Salesforce Service Cloud expertise.

Requirements

• 5+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields
• Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
• Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms
• 3-4 years experience with deep Salesforce Service Cloud expertise
• Knowledge of advanced Service Cloud features: Omni-Channel, Service Cloud Voice, Digital Engagement (messaging, chat), Field Service Lightning

Benefits

• Time off programs
• Medical
• Dental
• Vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Tagged as: Salesforce