Senior Manager, CSM Onboarding & Enablement

Role Overview

The Senior Manager, CSM Onboarding & Enablement defines and leads the global onboarding strategy for Customer Success Managers (CSMs). This role is responsible for building and evolving a scalable onboarding experience that accelerates time-to-productivity, strengthens role readiness, and ensures new CSMs are equipped for long-term success.

What You Will Do

Key responsibilities include defining and owning the global CSM Onboarding strategy, establishing program priorities, driving continuous improvement, and measuring business impact.

Why It Might Be a Fit

To be successful in this role, you will need to have strong facilitation, instructional design, and executive communication skills, as well as experience defining and scaling global onboarding or role-based enablement programs.

Requirements

• 10+ years of experience in Enablement, Learning & Development, Customer Success, Program Management, or a related field
• Experience defining and scaling global onboarding or role-based enablement programs
• Proven ability to influence senior leaders and drive cross-functional initiatives
• Strong facilitation, instructional design, and executive communication skills
• Experience with enterprise learning and enablement technologies

Benefits

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program