Role Overview
Provide first line support to customer enquiries and complaints across telephone, email and other channels, supporting projects such as fflecsi, Concessionary TravelCards, and Transport for Wales Passenger Assist.
What You Will Do
Respond to customer queries and complaints, complete daily administrative tasks, and communicate with customers via telephone, live chat, email, and social media to resolve issues in a timely manner.
Why It Might Be a Fit
Previous experience working in a customer service role, experience handling high volumes of customer queries and complaints, and experience communicating to customers through email channels are required.
Requirements
- Previous experience working in a customer service role
- Experience of using a variety of IT systems
- Experience handling high volumes of customer queries and complaints
- Experience of communicating to customers through email channels
- Familiarity with Microsoft Office software (Including Microsoft Excel)
- Welsh Language Skills
Benefits
- Online learning
- Classroom courses
- Funding attendance at local community courses
To apply for this job please visit linkedin.com.
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