Role Overview
The Customer Retention Executive is a full-time, on-site role based in Noida, responsible for maintaining strong relationships with existing customers and improving overall retention. Day-to-day tasks include handling customer queries, resolving issues promptly, and ensuring a positive experience with TraviYo’s products and services.
What You Will Do
Handle customer inquiries, manage complaints, and provide timely resolutions. Monitor customer accounts, identify risks of churn, and implement strategies to increase engagement and satisfaction.
Why It Might Be a Fit
Strong Customer Satisfaction focus, with a track record of building long-term client relationships. Effective Communication abilities, including clear verbal and written communication and active listening.
Requirements
- Strong Customer Satisfaction focus
- Customer Support and Customer Service skills
- Effective Communication abilities
- Analytical Skills
- Experience in client-facing roles
- Ability to work on-site in Noida
- Proficiency in CRM tools and basic office software
To apply for this job please visit linkedin.com.
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