Customer Experience Specialist

Role Overview

As a Customer Experience Specialist, you’ll be the first point of contact for our UK & Ireland based business partners, answering queries by phone, live chat and email. You’ll provide exceptional customer service, build rapport with customers, and resolve issues quickly.

What You Will Do

You’ll use tools like Salesforce to document and correctly log your communications, maintain and exceed key performance indicators, and gather customer feedback to help improve our product offering.

Why It Might Be a Fit

We’re looking for a dynamic professional who can handle multiple tasks simultaneously, maintain and enhance our brand reputation, and build lasting relationships with our community.

Requirements

• Active listener with empathy
• Strong written and verbal communication skills
• Problem-solving skills
• Highly organised and able to structure your day effectively
• Strong attention to detail and accuracy
• Team player who thrives in a fast-paced environment
• Positive and proactive mindset
• Ability to work Monday to Friday between 8am-7pm and additional Saturdays 9am-2pm

Benefits

• 28-days holiday, plus bank holidays
• Competitive monthly bonus structure based on performance
• Monthly £40 Treatwell vouchers
• Mental health support through our partnership with OpenUp