Role Overview
As a Customer Retention Specialist, you will play a crucial role in the German-speaking market, ensuring that our partners can use our platform smoothly and helping them get the most out of their profile on Treatwell.
What You Will Do
Your tasks will include proactively contacting partners who have ended or want to end their cooperation with Treatwell, presenting the Treatwell offer, and actively working to prevent existing cancellations.
Why It Might Be a Fit
You will inspire decision-makers with your empathetic and solution-oriented communication, and maintain a positive attitude even in challenging situations.
Requirements
- at least 2 years of experience in sales and goal-oriented environment, account management (AM) and/or retention
- solid telephone experience
- familiarity with CRM systems, experience with Salesforce
- fluent German knowledge (at least C1)
- competitive mindset
- ability to work in a team
Benefits
- Flexible working hours
- Fixed salary of 2,666.67 € gross/month
- 30,000 € bonus at 100% target achievement
- 28 vacation days
- Monthly 40€ Treatwell voucher for your own beauty treatments
- 30€ monthly contribution for Urban Sports Club
- Individual coaching
- Transparent career path with salary increases at promotions
- 20% employer contribution to occupational pension with HDI
- Support through partnership with OpenUp
- Regular team events, after-work drinks, and an open, dynamic corporate culture
To apply for this job please visit jobs.workable.com.
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